Return Policy 

At Biggbackdabrand , customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

Returns Eligibility

We accept returns for eligible products within 7 to 14 days of delivery. To qualify for a return, the item must be unused, in its original condition, and returned with all original packaging.

Items that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for a return.

Non-Returnable Items

Certain items may not be eligible for return due to their nature. These may include final sale items, customised products, or items marked as non-returnable at the time of purchase. We recommend reviewing product details carefully before placing your order.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.

Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you receive a product that is not as expected, please contact our support team within a few days of delivery with clear details and, if possible, supporting images.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as Biggbackdabrand is not responsible for items lost during return transit.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us immediately. Our team will review your case and arrange a replacement or refund as quickly as possible.

Order Cancellations

Orders can only be cancelled within a limited time after placement, before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process instead.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend first checking with your bank or payment provider. If the issue persists, please contact us for assistance.

Contact Us

Email:  gilmorebusiness7@gmail.com
Website: biggbackdabrand.store